Frequently Asked Questions
Everything you need to know about your Petunia Pickle Bottom favorites.
What is the Petunia Pickle Bottom warranty policy?
We stand by the quality of our craftsmanship. Most of our bags come with a limited warranty against hardware and fabric defects. Please contact our customer service team with your proof of purchase to initiate a claim.
How do I clean and maintain my diaper bag?
Most of our glazed coated canvas and leatherette bags can be easily wiped clean with a damp cloth and mild detergent. We do not recommend machine washing, as it can damage the specialized hardware and structured silhouettes.
What is your return policy for online orders?
We offer a 30-day return window for items in new, unused condition with original tags attached. Please note that items marked as Final Sale are not eligible for return or exchange.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping rates and delivery times vary by destination and are calculated at checkout. Please be aware that international customers are responsible for any customs duties or taxes.
Are your materials safe for my baby?
Absolutely. All Petunia Pickle Bottom products are free from PVC, BPA, and Phthalates, ensuring that our stylish accessories are safe for both you and your little one.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. Once an order is placed, we typically have a very small window to make changes. Please contact us immediately, though we cannot guarantee modifications once the order has reached our warehouse.